Senior Technical Account Manager

Matik

Remote role within the USA. Remote only

Full time

Jan 13

About Matik:

Matik is a platform that automates the creation of data-driven content, making it easy for anyone to tailor data and content to their specific audience. With Matik, teams can pull personalized metrics, text, charts, tables, and images directly into presentations and PDFs—just tell Matik who the content is for, and Matik will query the data and create the content. Founded in 2019 by Nikola Mijic and Zak Stein and headquartered in San Francisco, Matik is backed by Andreessen Horowitz, Menlo Ventures, Box Group, and Oceans Ventures.

Matik Mission:

  • Transforming the way people work by automating the generation of repetitive data-driven documents

Matik Values: 

Our core values guide the way we interact with each other and are the foundation for how we execute on our mission and vision.

  • Customer First - we don’t want to just build products that we like, but rather our customers find extremely valuable. This doesn’t mean we compromise our other values or build whatever a customer wants. Lastly, the security of our customer’s data is very important to us and we want to ensure our decision making keeps this in mind. 
  • Trust and Transparency - at the core of every relationship is Trust. It is imperative that we gain and maintain the trust of our colleagues, customers, and investors by being honest, transparent, and ethical. 
  • Quality - everything we do should personify quality. Whether it is building out new features or putting together a marketing campaign, we should all strive to hit a certain standard of quality that customers are expecting. 
  • Compassion - We all come from different backgrounds and perspectives. As such, we should all actively strive to understand these perspectives without bias or judgment

The Role

We are looking for a Senior Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base. 

Responsibilities

  • Own a set of accounts, providing implementation and building value for our customers.
  • Work closely with our product and engineering teams to provide customer feedback on enhancements to prioritize 
  • Drive product adoption across our account base by conducting monthly check ins and quarterly business reviews with key stakeholders at your accounts. 
  • Monitor usage data of how customers are using Matik and provide recommendations on best practices to drive new use cases 

Basic Qualifications

  • 4+ years of analytical experience 
  • 4+ years in a customer-facing role
  • Intermediate to advanced SQL skills
  • Strong written and verbal communication skills
  • Collaborative and results-driven
  • Proven experience forging positive relationships with sales teams

Preferred Qualifications

  • Experience within SaaS customer success or professional services
  • Experience with Salesforce.com platform, Mode, Looker, or Tableau

What Matik Offers:

  • The opportunity to evolve and grow a proven solution to a real problem
  • A fully remote working environment with flexible working hours
  • Great environment for collaboration and growth 
  • Amazing benefits - 100% paid coverage (medical, dental, and vision) for employees
  • Stipends for home office equipment, internet, and wellness
  • Brand new Mac laptop
  • Unlimited PTO, plus every other Friday off during the Summer
  • Company-paid lunches every Friday :)

Equal Opportunity Statement

Matik is committed to diversity in its workforce and is proud to be an equal opportunity employer. Matik considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

Matik is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to careers@matik.io. 

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Matik

Transforming the way people work by automating the generation of repetitive data-driven narratives

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