Account Manager

Crossbeam

Remote role within the USA. Remote only

Full time

Jan 13

It’s an exciting time at Crossbeam. Over three years post-launch, we have over twelve thousand companies using our platform, raised more than $100M of venture capital from leading VC firms like Andreessen Horowitz, RedPoint, FirstMark, and Salesforce Ventures. Best of all, we’re just getting started. In a market full of uncertainty, we are fortunate to have an unwavering long-term vision and the funding to see it through at full speed.

Crossbeam helps companies partner with each other in a more data-driven way by acting as a partner ecosystem. Our platform allows companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure.

We have momentum, and we need you to keep it going. As the first Account Manager, you will play a meaningful role in working across Sales, Customer Success, Marketing, and more to drive customer engagement and expansion in the AMER, LATAM & APAC regions. You will have a consultative and dynamic approach, be comfortable embracing change, be a true team-player, and love working with our growing customer footprint. You will be focused on renewing customers, upselling existing product lines, and cross-selling new products with Enterprise and MidMarket sized accounts. 

You will focus on understanding your customer’s needs, helping them realize value and achieve their business objectives. The goal is to help transform how people view partnerships and how Sales and Marketing leverage their partner programs to generate more pipeline and revenue. We are the industry leader and our goal is to create great customer experiences and help companies hit their revenue targets through Partnerships.

RESPONSIBILITIES INCLUDE:

  • Be a needle mover! Have a consultative mindset to have a deep understanding of our customers to advise them on new use cases and identify new opportunities with current customers.
  • Achieve quarterly quotas and be responsible for renewals and expansion within a large book of business. 
  • Work with Senior Leadership to develop a strategy to ensure our customers are realizing value and Crossbeam is helping them achieve their goals.
  • Collaborate closely with Customer Success and Product teams to ensure we’re delivering a smooth customer experience and factoring in customer feedback. 
  • Develop and maintain a deep understanding of the Crossbeam product and the value it delivers. 
  • Work with cross functional teammates in Sales, Customer Success, Product, Solutions Engineering, Marketing, and more.

THESE ARE SOME OF YOUR TRAITS:

  • You have at least 4 years of relevant work experience in a closing role, preferably in SaaS.
  • You are passionate about business technology. The problem that Crossbeam solves — and how we are solving it — excites you. Geeking out about it will come naturally. 
  • You have experience working with Partnerships and understand the positive impact that partner programs can bring to helping go-to-market teams generate more pipeline & revenue.
  • You know what it means to crush your quota and you chase that excitement. 
  • You are confident because you know your stuff. You are comfortable speaking with the highest levels of an organization with tact, sincerity, and accuracy.
  • You speak your mind, have no issue raising concerns with company leaders, but are also able to “disagree and commit” when things don’t go your way.
  • When you don’t know how to do something, you’ll admit it and make a quick assessment of whether it’s something you can figure out, if you’ll need help, and where that help should come from.
  • You have well-honed sales chops, but are humble enough to always be learning from those you encounter. 
  • You just read this whole list and got more excited than concerned.

INTERVIEW PROCESS

We go through the same interview steps for all AM candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a team member at Crossbeam. Topics will range from technical skills to problem-solving approaches and collaboration. 

Process

  • Call with recruiter
  • Call with hiring manager 
  • Deal review - walk us through an important deal you’ve closed 
  • Individual interviews with core team members

BENEFITS

This is a salaried* role + commission. In addition, Crossbeam offers:

  • Health Care Plan (Medical, Dental & Vision)
  • Flexible PTO Policy
  • Parental leave
  • Stock Option Plan
  • 401k Plan + Match
  • Learning & Development Budget
  • Remote Work Options
  • Generous Wellness Stipend
  • FSA

*This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to Crossbeam. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $50,000- $90,000 annually + variable. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

OUR VALUES

Trust is our business. We create value by building trust in our company, our team, our technology, and our network. Never let anything compromise that trust.

Feed the Network. Our customer network is our most valuable asset. Prioritize its growth.

Equity. We will build a workplace that ensures everyone access to the same opportunities to share in our success.

This is Fun. Few people are lucky enough to do what we do. Follow the fun in every step of the journey.

Crossbeam's core value of Equity sits at the heart of our hiring process, and we're proud to be building a culture where differences are valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender, disability, age, or veteran status.

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Crossbeam

Your Ecosystem Revenue Engine

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