Senior Account Manager, Enterprise

Hone

Remote within the US and US Timezones. Remote only

Full time

Jan 13

About Us

Hone is the leading enterprise people skills training platform for modern teams. We are on a mission to democratize access to executive-quality training across the enterprise, paving the way to inspire growth and human connection for teams everywhere. We are moving the world from legacy corporate training solutions to a new model of learning that is inclusive, scalable, engaging, and effective. We know our live online learning solution is effective because we are obsessive about measuring the impact of our training and we deliver unprecedented results: consistently 96% of our learners show lasting behavior change.

 TechCrunch just exclusively announced our $30M Series B led by some of the leading VC’s in Silicon Valley and elsewhere, bringing our total raise to $52.4M! Come join us as we continue to invest in delivering impactful and engaging experiences for learners everywhere, while supporting Admins every step of the way. 

At Hone We Believe:

- Exceptional professional development opportunities should be accessible to all

- Learning should be meaningful and engaging

- Measurement is key to behavior change

- Learning is a continuous journey

 We combine the depth of live human connection with the power of technology to create a next-generation, continuous learning experience that our customers love. To date, Hone has delivered 55,000 Learner hours, taught 15,000 Learners and has facilitated almost 5,000 live online classes. Many of the world’s most innovative companies including Airtable, Aramark, Indeed, Rover and TomTom, depend on Hone everyday to help their teams progress, grow and lead.

 We consistently win Best Workplace Culture awards and recently was named to 2022 Fortune/Great Places to Work “Best Workplaces for Small-Medium Companies” and Inc’s Best Workplaces 2022 Award, as well as being awarded a 2022 Brandon Hall HCM Excellence Gold Award, in collaboration with our customer Clover Health.

 

Won’t you join us?

 Read more about our founding story in TechCrunch.

 

About The Role

 The Senior Account Manager, Enterprise contributes to the mission of Hone by driving value for our customers through strategic partnership and alignment with our largest customers. This person will manage a book of business and drive renewal and expansion for a set of enterprise and upper mid-market accounts. The Senior Account Manager, Enterprise will help nurture and grow a number of our customers by acting as their internal advocate and ensuring their overall success with Hone by helping to set account strategy and provide new insights and understanding about training and development within the organization. They will deeply understand our customer’s business and articulate Hone’s value and impact based on the customer’s specific needs and objectives. Success in this role includes building meaningful relationships with senior executives, providing valuable expertise in topics of talent development and strategy, setting a clear vision and plan for mutual success, and achieving growth targets that are created specifically for each book of business.

Responsibilities:

  • Develop account strategy in close conversation with customer executives and Hone’s leadership.
  • Own expansion and renewal for 25-30 named accounts.
  • Possess a comprehensive understanding of Hone and connect that knowledge directly to customer ROI.
  • Develop new relationships in strategic accounts through prospecting and networking.
  • Lead commercial conversations with customers, ensuring end to end success of the contracting process.
  • Advocate internally for the solutions required to drive business outcomes for customers, working across internal teams such as Learning Experience, Product, and Engineering.
  • Navigate complex, matrixed organizations and identify champions internally.
  • Serve as an expert on the customer to make informed recommendations about their business and culture.
  • Work with clients to establish critical goals/KPIs and aid the Customer in achieving their goals.
  • Consult with customers on their internal processes and challenge leaders to drive change across their organization.

Must Have:

  • 8+ years of senior level account management or enterprise client management experience. 
  • Experience with consistently exceeding renewal and expansion quota.
  • Experience establishing, managing and maintaining strong customer relationships and handling sensitive customer issues, particularly with C-suite customer roles.
  • Self-starter capable of thriving in a fast-paced, constantly evolving startup environment.
  • Ability to learn new concepts quickly.
  • Proactive, can-do attitude, with great follow-through and resourcefulness along with extreme attention to detail.

Nice to Have:

  • HR, HCM, and/or Talent Management SaaS product selling experience.

Our Core Values:

  • Customer - Start with the customer
  • Character - Do the right thing, even when it’s hard
  • Competence - Execute successfully, grow continuously
  • Compassion - Seek first to understand, then to be understood
  • Camaraderie - Let’s enjoy the journey together

Why You’ll Love Working at Hone:

  • Big mission: Revolutionize the $300B corporate training industry
  • Remote first: Hone is a remote-first and fully-distributed organization. We are currently based in the U.S. with hub offices in Encinitas, New York City and San Francisco. We're dedicated to building an exceptional experience for our learners, and an ambitious, productive, engaging and fun environment for our team. 
  • Great benefits: we offer competitive health, dental and vision benefits, flex-time off, stipend toward shared office space or home offices and monthly credit for wifi
  • Amazing people: make an impact on something that truly helps people alongside an incredible, hard-working team
  • We care deeply about diversity and inclusion. Diversity allows us to build an even better and more inclusive learner experience. 

---- Pay Range: $150,000 - $250,000 - OTE BOE ----

 

The pay range displayed on this job posting reflects a range that the company reasonably expects to pay for the position. Within the range, individual pay is determined by a variety of job-related factors that may include location, skills, experience, relevant education, training, and travel.

 

The Company provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The Company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.

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Hone

Live, cohort-based management and leadership training that your learners will love — whether you're training 1 or 1,000+ across offices, homes, or tim...

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