Customer Success Manager - US

Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

We are building a global SaaS-enabled marketplace for fast-growth SMB, mid-market and enterprise customers that helps marketers manage all their activities ranging from content creation to workflow management and content distribution.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators and at the same time, scale up our existing services..

Job Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Responsible for driving revenue of existing accounts with delivery management
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Inspire repeat business from clients.
• Responding to client inquiries in a timely and professional manner.
• Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings
• Ensure timely receivables and cash flow from clients
• Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
• Prepare timely team and client updates on all stages of project processes;

The ideal candidate must 

• At least 4+ years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)
• Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Have excellent verbal, written communication, and presentation skills. 
• Have a willingness to be flexible: Works beyond what is described in the job description. 
• Understand the market and competitor activities.
• Be able to seek out the appropriate contact in a targeted organization
• Respect handling complaints
• Ability to deliver results under pressure.
• Have experience in project management.
• Have experience working with US stakeholders
• Be adept to operating in the US shift

Benefits at Pepper:

• Paid leaves for new parents
• Paid Menstrual Leave
• Flexible work timings
• Medical Insurance coverage for all employees and dependents including Parents or In-laws
• COVID 19 insurance coverage for all employees and dependents including Parents or in-laws