Customer Success Manager - US

Pepper Content

Mumbai, Maharashtra, India

Full time

Jan 13

Pepper Content ( is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

We are building a global SaaS-enabled marketplace for fast-growth SMB, mid-market and enterprise customers that helps marketers manage all their activities ranging from content creation to workflow management and content distribution.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators and at the same time, scale up our existing services..

Job Responsibilities:

  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Responsible for driving revenue of existing accounts with delivery management
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Maintaining an accurate record of all existing and potential clients.
  • Inspire repeat business from clients.
  • Responding to client inquiries in a timely and professional manner.
  • Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings
  • Ensure timely receivables and cash flow from clients
  • Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
  • Prepare timely team and client updates on all stages of project processes;

The ideal candidate must 

  • At least 4+ years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)
  • Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
  • Have excellent verbal, written communication, and presentation skills. 
  • Have a willingness to be flexible: Works beyond what is described in the job description. 
  • Understand the market and competitor activities.
  • Be able to seek out the appropriate contact in a targeted organization
  • Respect handling complaints
  • Ability to deliver results under pressure.
  • Have experience in project management.
  • Have experience working with US stakeholders
  • Be adept to operating in the US shift

Benefits at Pepper:

  • Paid leaves for new parents
  • Paid Menstrual Leave
  • Flexible work timings
  • Medical Insurance coverage for all employees and dependents including Parents or In-laws
  • COVID 19 insurance coverage for all employees and dependents including Parents or in-laws

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Pepper Content

Pepper is the one-stop platform that handles everything from content ideation to delivery