Customer Success Manager

Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

We are building a global SaaS-enabled marketplace for fast-growth SMB, mid-market and enterprise customers that helps marketers manage all their activities ranging from content creation to workflow management and content distribution. We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators and at the same time, scale up our existing services..

Job Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service. 

• Creating a positive onboarding experience for new clients. 

• Responsible for driving revenue of existing accounts with delivery management 

• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. 

• Maintaining an accurate record of all existing and potential clients. 

• Inspire repeat business from clients. 

• Responding to client inquiries in a timely and professional manner. 

• Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings 

• Ensure timely receivables and cash flow from clients 

• Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders. 

• Prepare timely team and client updates on all stages of project processes;

The ideal candidate must:

• At least 4+ years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus) 

• Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer • Have excellent verbal, written communication, and presentation skills. 

• Have a willingness to be flexible: Works beyond what is described in the job description. 

• Understand the market and competitor activities. 

• Be able to seek out the appropriate contact in a targeted organization 

• Respect handling complaints • Ability to deliver results under pressure. 

• Have experience in project management. 

• Have experience working with handling stakeholders

Benefits at Pepper:

• Paid leaves for new parents

• Paid Menstrual Leave

• Flexible work timings

• Medical Insurance coverage for all employees and dependents including Parents or In-laws

• COVID 19 insurance coverage for all employees and dependents including Parents or in-law