Community Manager

Lang.ai

Remote role in the USA. Remote only

Full time

Nov 10

Lang is on a mission to empower everyone to benefit from the power of AI.

Through the applications of Lang’s technology, CX teams are able to scale more efficiently. Lang automatically tags every customer conversation in real-time. By tagging each interaction, companies can extract more granular insights about their client interactions and more intelligently resolve their issues through easy-to-deploy automation rules.

We work with some of the fastest-growing companies in the US like Hippo Insurance, Freshly, Ramp, Pair Eyewear, Rue Gilt Groupe, as well as international companies such as Caixabank and Más Móvil.

We have grown our revenue by 10X in the last 18 months. We are seeking talented individuals to join our global team. This is only the beginning as we aim to become the service data platform of reference in the market (https://www.lang.ai/blog/sdp).

Learn more about the company here: https://www.lang.ai.

As the Community Manager at Lang.ai you will be the voice, tone and moderator of the brand through community support, content distribution and digital engagement. You will own event planning, attend industry events and network with potential clients.

WHAT YOU BRING TO THE TABLE

  • You have experience planning and leading community engagement events
  • You have the ability to identify and track relevant community KPI’s 
  • You have excellent verbal communication skills
  • You have interpersonal skills
  • You have experience managing social media accounts
  • Attention to detail
  • You are networking savvy
  • You have the ability to think critically and solve problems 

WHAT WE EMPOWER YOU WITH

  • Organize and manage community events (virtual and in-person)
  • Build relationships with members of the growing CX community
  • Managing customer correspondence
  • Collaborating with Sales and Marketing teams
  • Managing brand reputation online
  • Set, plan and execute social media campaigns and strategies

OUR IMPACT ON YOU

  • Competitive base salary
  • Remote-first environment
  • Our origins are in Spain and we believe healthcare should not be a worry for our employees. In line with that, we offer 100% Medical with the best plans available, as well as 100% Dental and Vision Insurance coverage, and 50% for dependents.
  • 25 vacation days
  • 401k matching
  • Onsite company gatherings and culture events
  • Global team

INCLUSION AT LANG.AI

We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your background, race, gender, sexual orientation or any other personally defining attribute. We celebrate what makes you unique and put simply, we want you to come as you are.

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Lang.ai

Automated tagging of support tickets and calls. We build AI for business users and help their support teams scale.

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