Implementation Manager


Anywhere Remote only

Full time

Jul 25

Sora is seeking an Implementation Manager to ensure that every customer is successfully onboarded onto our platform.

About Sora

Sora’s mission is to empower people-focused teams to create exceptional employee experiences. These teams should be spending time with people, but unfortunately most People teams are bogged down with manual processes instead of helping people. That’s where Sora comes in: we’re building a product that streamlines the tedious and repetitive work People teams do every day, from sending emails to assigning onboarding tasks to a new hire’s manager to syncing data across anywhere from 3 to 20 tools in a customer’s HR stack.

We’re a pure startup, with all the excitement that carries as a foundational member, but with more thoughtfulness than the typical early-stage company. We’re committed to our values and we take our mission seriously. Employee experience is in our DNA — we invest in processes that are inclusive and fair, and we invest in our long-term mental, physical, and emotional health.

Sora was founded in late 2018 and launched in 2020. We’ve fundraised from some of the best investors in the world and prioritize keeping a diverse group of investors and advisors.

Sora is committed to being a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Your role

We know employee onboarding is absolutely critical, but so is customer onboarding! You'll be on the front lines leading every new customer implementation and diving deep into your customers' processes, culture, and team to build the perfect employee workflows tailored for each customer.

You'll be hands-on throughout the entire implementation process, executing a clear and concise project plan and ensuring that we're delivering value as soon as possible. As timelines change and obstacles emerge, you'll navigate around the challenges and figure out ways to keep the implementation moving along. You’ll learn the ins and outs of our product as you build and launch new customer workflows, and will eventually become a product expert on the team. You'll also deliver training sessions to share this product knowledge with customers so that they feel comfortable building out new workflows or modifying existing ones on their own during and after the initial implementation.

You'll be an advocate internally at Sora for your customers and provide real-time product feedback to our product, engineering, and design teams. You'll also be partnering directly with our user research team to ensure that our product is continually evolving to meet the needs of your customers. Customer happiness is your number one goal, and you'll have the freedom to experiment with anything that you think will deliver positive value and impact for your customers.

By the end of every customer implementation, you may even find yourself considered an honorary member of their HR/People organization!

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HR automation for People teams