Sales Engineer

Lang.ai

USA Remote only

Full time

Jul 22

Lang is on a mission to empower everyone to benefit from the power of AI.

Through the applications of Lang’s technology, CX teams are able to scale more efficiently. Lang automatically tags every customer conversation in real-time. By tagging each interaction, companies can extract more granular insights about their client interactions and more intelligently resolve their issues through easy-to-deploy automation rules.

We work with some of the fastest-growing companies in the US like Hippo Insurance, Freshly, Ramp, Pair Eyewear, Rue Gilt Groupe, as well as international companies such as Caixabank and Más Móvil.

We have grown our revenue by 10X in the last 18 months. We are seeking talented individuals to join our global team. This is only the beginning as we aim to become the service data platform of reference in the market (https://www.lang.ai/blog/sdp).

Learn more about the company here: https://www.lang.ai.


WHAT YOU BRING TO THE TABLE

Sales Engineers are key to Lang's overall growth strategy. Sales Engineers support Lang Account Executives in shaping a vision for how Lang can structure CX data to accelerate CX productivity and provide better insights to CX, Operations, Product and Marketing users. 

Your day to day activities will include:

  • Working with prospects to help them understand the technical value proposition of the Lang platform
  • Partnering with Account Executives, across all stages of the sales cycle, to drive deals to closure 
  • Demoing the Lang platform to prospective customers
  • Designing technical solutions for integrating Lang into a prospects technology stack
  • Scoping and completing Proofs of Concept and pilots for strategic deals
  • ROI calculators
  • Using technology or no-code tools to “hack” solutions for prospects
  • Evangelizing Lang at user conferences and other public forums 
  • Occasional travel required


WHAT WE EMPOWER YOU WITH

Your main goal will be to help Lang prospects understand the value of the Lang platform and how to use Lang to help address the prospect’s use case and get to value. To do this you must become an expert in the Lang platform and support complex SaaS sales cycles.


WHO YOU ARE

  • 1+ years experience as a Sales Engineer for a SaaS company supporting enterprise sales or experience at a consulting services firm building solutions for prospects/customers  
  • 1+ years experience in tech companies or a digital product
  • Knowledge and experience using service platforms (Zendesk, Salesforce, Service Cloud)
  • Ability to build trusted advisor relationships with customer stakeholders
  • Ability to quickly learn client requirements and understand a new industry
  • Ability to lead technical discussions with clients and internal team members
  • Excellent verbal and written communication skills
  • Driven by a desire for excellence in a fast-paced, high knowledge industry
  • Experience with managing API integrations or products like Zapier or Microsoft Power Automate
  • Experience using no-code software, automation tools (UIPath, Alteryx, Blue Prism), or data analytics tools (Excel, Looker, Tableau)


INCLUSION AT LANG.AI

We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your background, race, gender, sexual orientation or any other personally defining attribute. We celebrate what makes you unique and put simply, we want you to come as you are.


OUR IMPACT ON YOU

  • Competitive base salary
  • Remote-first environment
  • Our origins are in Spain and we believe healthcare should not be a worry for our employees. In line with that, we offer 100% Medical with the best plans available, as well as 100% Dental and Vision Insurance coverage, and 50% for dependents.
  • 25 vacation days
  • 401k matching
  • Onsite company gatherings and culture events
  • Global team

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Lang.ai

Automated tagging of support tickets and calls. We build AI for business users and help their support teams scale.

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