Account Executive - Buenos Aires


Buenos Aires, Argentina Remote

Full time

Jul 22

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

Join our Account Executive Team in Buenos Aires, and help us build and scale our sales machine. You will play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.

SMB Sales at Gorgias

60% inbound sales

Deal Size: $1.8k+ average contract value

Close rate: 35%

Sales cycle: 14 days to close

Growth: 10%+ for the last 6 months

Funding: $25m Series B in Nov 2020

Customers: Timbuk2, Adoreme, Frichti, Thrive Causemetics, Steve Madden, MVMT, and more

Profile Buyer: Customer support manager / Ecommerce director

What You'll Do

  • Close inbound and outbound leads
  • Conduct product demos to prospective companies interested in Gorgias (current product closes at 35%)
  • Constantly optimize the sales pipeline, by leveraging data at each step of the process
  • Attend targeted events to find new leads
  • A strong focus on customer success, both during the initial sale and post-sale

Who You Are

  • +1 years of sales experience in tech
  • Excellent communication and writing skills in English
  • Understand the value of using a CRM: Data integrity and accurate forecasting in our CRM is essential
  • You want to join a startup in its most exciting stage: hyper-growth
  • You want to step up to the challenge of hustling to scale our sales process 
  • Strong ability to close
  • Selling is something you like doing, and you want to get better at it
  • You're not afraid of hearing no from a customer
  • Passion for learning! You know that you don't know much, and you want to improve every day
  • Ability to understand complex ideas and automate processes
  • Active listener who can identify opportunities and leverage them
  • Strong ability to move fast and get things done

Nice to Have

  • Track record of meeting and exceeding quota
  • Proven ability to prospect and develop a pipeline
  • Experience with selling SaaS or e-commerce clients
  • SQL and data analysis experience

Perks and Benefits

  • 🏖️ 4-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (Brex card)
  • 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)
  • 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in November 2019:

• Raised our Series B for $25M in December 2020:

• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

• We have a 4.8 rating on Glassdoor

• What our customers are saying:

• Our software stack:

• Other positions:

Discover Gorgias Platform here

Learn about our compensation policy here:

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



Helping independent e-commerce brands provide an outstanding customer service experience.