Customer Success Manager-West

Teamflow

Anywhere Remote only

Full time

Jun 1

The Customer Success Manager is a critical role that is a partner both to Teamflow’s customers and to stakeholders within Teamflow.

In this role, you’ll help the world’s leading companies drive adoption and usage of Teamflow across their remote and hybrid teams. Your experience will provide valuable insight to our product, design, and go-to-market organizations around what our customers want and need.

You’ll have a seat at the table in critical conversations about our product and go-to-market roadmap, and we’ll lean on you to help us define the processes and best practices that will help Teamflow grow.

You’ll report to our Customer Success Team Lead and work closely with peers in support, sales, marketing, and product.

In this position, your responsibilities will include (but not be limited to):

  • Conducting onboarding sessions and managing trials for new customers
  • Maintaining relationships with customers to help solve their problems and meet their needs
  • Managing renewals, upsells, and cross-sells in partnership with our sales team
  • Defining new processes and systems to help Teamflow grow and deliver a world-class customer experience
  • Securing customer testimonials, quotes and case studies

What We’re Looking For

The ideal candidate for this position will have:

  • 2-4 years of customer success experience or a similar role, with a track record of managing customer relationships including implementations, churn saves, upsells and renewals
  • Experience with SaaS
  • Knowledge and proficiency with Salesforce
  • A willingness to wear multiple hats and dive into creating processes from the ground up
  • Teamflow is still early stage, so we’re often building systems from scratch
  • Hunger for career growth with clear goals for advancement
  • Desire to be part of a fast-growing, cutting-edge technology company
  • A desire to work in a fully-remote environment (Teamflow does not have a physical office)

What We’re Offering

  • Extremely competitive salary and bonus potential
  • Equity options
  • Flexibility to work from anywhere
  • Unlimited paid time off
  • World-class healthcare, dental and vision benefits
  • Working with a team of awesome, highly skilled people from around the world

How to Apply

If you meet most but not all of these qualifications and feel like you are an ideal candidate for this role, don’t hesitate to apply! At Teamflow, we value potential and willingness to grow over what you’ve done in the past.

⭐️ Apply by emailing clare@teamflowhq.com with your resume .⭐️

About Teamflow

Teamflow is a virtual office helping remote and hybrid teams collaborate with the least possible amount of friction.

Unlike traditional videoconferencing tools that require scheduled meetings and produce a lot of ‘Zoom fatigue’, Teamflow is all about enabling spontaneous, focused collaboration and teamwork.

It shows your video in a bubble on a virtual office floor plan. You can move that bubble around, like in a video game, and only hear the people around you. Native apps within Teamflow let you whiteboard, take notes, share multiple screens, or bring a web application into your virtual office, without ever having to change tabs or lose connection with your team.

So your team can collaborate in this space, and when you want to chat with someone, you can just walk over to them and say hi, just like you would in real life — no more Zoom-scheduling nightmare.

The end result is better meetings, less Zoom fatigue, higher employee engagement and ultimately, a more productive and collaborative workplace.

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