Senior Account Manager, Enterprise

Hone

US Timezones Remote only

Full time

Jun 1

Hone is the all-in-one talent development platform for modern teams. We are on a mission to inspire growth and human connection for teams everywhere. We will move the world from legacy corporate training solutions to a new model of learning that is inclusive, scalable, engaging, and effective. We believe:

- Exceptional professional development opportunities should be accessible to all

- Learning should be meaningful and engaging

- Measurement is key to behavior change

- Learning is a continuous journey

We combine the depth of live human connection with the power of technology to create a next-generation, continuous learning experience that our customers love. 

We are on a path to be the talent development partner of choice for forward-thinking organizations, and a beloved career-long companion for millions of learners globally. 


Care to join us?

Read more about our founding story in TechCrunch.

What sets Hone apart?

Our people. Our culture. Our vision. Our content. Our commitment to our values. Where do we begin?

We are the only all-in-one platform that delivers live learning at scale to enable thousands of learners to develop their leadership, management and people skills, no matter where they live, and no matter where they are in the hierarchical structure. In fact, we pride ourselves on providing equitable learning & leadership opportunities for everyone, not just for the corner office. We have embedded diversity, inclusion, equity and belonging into all of our course curriculums, and our workplace culture celebrates that diversity, from our teammates to our world-class coaches, to our suppliers.

We're an early-stage startup with experienced founders. Tom Griffiths, CEO & co-founder, co-founded gaming unicorn FanDuel and served as their Chief Product Officer for nearly 10 years, and Savina Perez, Chief Customer Officer & co-founder, has successfully built and prepared many HR tech companies for growth and acquisition. Our learning strategists and instructional learners are building new, innovative ways of teaching our learners the most important skills that are needed for the modern world of work – wherever our learners may be.

We are a remote-first and fully-distributed organization. We are currently based in the U.S. with an HQ in Encinitas, CA and a hub office in NYC. Our employees work from home (or anywhere), a co-working space (we provide a stipend), or one of our hub offices. We're dedicated to building an exceptional experience for our learners, and an ambitious, productive, engaging and fun environment for our team.


Overview

The Senior Account Manager, Enterprise contributes to the mission of Hone by driving value for our customers through strategic partnership and alignment with our largest customers. This person will manage a book of business and drive renewal and expansion for a set of enterprise and upper mid-market accounts. The Senior Account Manager, Enterprise will help nurture and grow a number of our customers by acting as their internal advocate and ensuring their overall success with Hone by helping to set account strategy and provide new insights and understanding about training and development within the organization. They will deeply understand our customer’s business and articulate Hone’s value and impact based on the customer’s specific needs and objectives. Success in this role includes building meaningful relationships with senior executives, providing valuable expertise in topics of talent development and strategy, setting a clear vision and plan for mutual success, and achieving growth targets that are created specifically for each book of business.

Responsibilities:

  • Develop account strategy in close conversation with customer executives and Hone’s leadership.
  • Own expansion and renewal for 25-30 named accounts.
  • Possess a comprehensive understanding of Hone and connect that knowledge directly to customer ROI.
  • Develop new relationships in strategic accounts through prospecting and networking.
  • Lead commercial conversations with customers, ensuring end to end success of the contracting process.
  • Advocate internally for the solutions required to drive business outcomes for customers, working across internal teams such as Learning Experience, Product, and Engineering.
  • Navigate complex, matrixed organizations and identify champions internally.
  • Serve as an expert on the customer to make informed recommendations about their business and culture.
  • Work with clients to establish critical goals/KPIs and aid the Customer in achieving their goals.
  • Consult with customers on their internal processes and challenge leaders to drive change across their organization.

Must Have:

  • 8+ years of senior level account management or enterprise client management experience. 
  • Experience with consistently exceeding renewal and expansion quota.
  • Experience establishing, managing and maintaining strong customer relationships and handling sensitive customer issues, particularly with C-suite customer roles.
  • Self-starter capable of thriving in a fast-paced, constantly evolving startup environment.
  • Ability to learn new concepts quickly.
  • Proactive, can-do attitude, with great follow-through and resourcefulness along with extreme attention to detail.

Nice to Have:

  • HR, HCM, and/or Talent Management SaaS product selling experience.

Our Core Values:

  • Customer- Start with the customer
  • Character- Do the right thing, even when it’s hard
  • Competence- Execute successfully, grow continuously
  • Compassion- Seek first to understand, then to be understood
  • Camaraderie- Let’s enjoy the journey together

Why You’ll Love Working at Hone:

  • Big mission: we're revolutionizing the leadership training industry
  • Great benefits: we offer health, dental and vision benefits
  • Great people: make an impact on something that truly helps people alongside an incredible team
  • We care about diversity: diversity allows us to build an excellent learner experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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Hone

Live, cohort-based management and leadership training that your learners will love — whether you're training 1 or 1,000+ across offices, homes, or tim...

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