Customer Success

Pocus

Anywhere Remote only

Full time

Jun 1

About the role

We’re looking for our first customer success hire to join the go-to-market team at Pocus. In this role, you’ll partner with the two co-founders to drive customer adoption and activation. You’ll become the Product-Led Sales expert and customer’s trusted advisor - you'll work closely with customers to uncover their pains and learn how Pocus can solve their specific use cases.

We are looking for someone who has a unique mix of technical aptitude and customer-facing expertise, enjoys being in creative problem-solving roles, and who is passionate about making our customers successful.

Pocus is on a mission to build the Product-Led Sales platform and category to usher teams into the next generation of selling. As the first customer-facing hire at Pocus, you’ll build the customer success function from 0 to 1. This role will have a meaningful impact on our customers and the category of Product-Led Sales at large.

What you'll do

  • Partner with the CEO and CTO to build the customer success function from 0 to 1 and drive customer education, onboarding, adoption, and activation (both pre and post-sale).
  • Work with existing and future customers to uncover pains, surface new use cases, and craft solutions that align with their business objectives and technical requirements.
  • Guide customers through the onboarding and activation process to ensure that customers understand, are comfortable with and are achieving value from Pocus.
  • Become an expert on Product-Led Sales and a trusted advisor to technical and non-technical customers to accelerate their time to value.
  • Delight our customers by upgrading their Product-Led Sales workflows and teaching them new ways to be more data-driven and productive using Pocus.
  • Act as a liaison between product, marketing, and sales, sharing customer feedback to craft the product and marketing roadmaps.

Who you are

  • 4+ years of relevant experience: You have 6+ years of experience in customer success / solutions engineering / sales in SaaS.
  • Technical aptitude: You have experience working with technical products, teams, and customers. You have the ability to distill complex problems into customer-facing solutions.
  • Customer-facing: You are a trusted partner to customers and have experience managing customer-facing relationships. You excel at this because of your Product-Led Sales expertise, technical skillset, and empathetic attitude.
  • Problem-solving in your DNA: You lead with curiosity and enjoy diving deep with customers to understand their pain points and use cases to deliver the perfect solution.
  • Consultative: You are proactive, empathetic, and consultative with customers. You are a teacher at heart.
  • Scrappy: You are comfortable with ambiguity and enjoy experimenting with new ideas. You have a bias towards action.
  • Domain expertise: You have a deep understanding of PLG and PLS. You understand sales at PLG companies - from the sales motion to the workflows to the tech stack.
  • Organized: You enjoy managing multiple assignments simultaneously and can work independently to drive projects to completion with a high level of attention to detail.
  • Comfortable with data: You feel comfortable writing SQL where necessary and you’re familiar with CRMs and data warehouses.

👉 Interested in joining 🔮 Pocus? Send a message to careers@pocus.com with your resume or LinkedIn profile and we'll be in touch.

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Pocus

The first Product-Led Sales platform designed for the modern sales team.

{{notification.msg}}