Customer Success Manager


Anywhere Remote only

Full time

Apr 8

Sora is seeking a Customer Success Manager to build and foster deep relationships with our customers and ensure that we’re truly making a positive impact on their day-to-day work.

About Sora

Sora’s mission is to empower people-focused teams to create exceptional employee experiences. These teams should be spending time with people, but unfortunately all facets of People teams are bogged down by managing processes instead of helping people. That’s where Sora comes in: we’re building a product that streamlines the tedious and repetitive work People teams do every day, from sending emails to assigning onboarding tasks to a new hire’s manager to syncing data across anywhere from 3 to 20 tools in a customer’s HR stack.

We’re a pure startup, with all the excitement that carries as a foundational member, but with more thoughtfulness than the typical early-stage company. We’re committed to our values and we take our mission seriously. Employee experience is in our DNA — we invest in processes that are inclusive and fair, and we invest in our long-term mental, physical, and emotional health.

Sora was founded in late 2018 and launched in 2020. We’ve fundraised from some of the best investors in the world and prioritize keeping a diverse group of investors and advisors.

Sora is committed to being a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Your team

Our Customer Success team puts customers first — always. Our service is one of our competitive advantages and our customers rave about it. We're passionate about the problems we're solving for our customers and are lucky to work with empathetic, thoughtful people who are bought into our mission and committed to making a difference for employees at their companies.

We get to work closely with every single team at Sora to inform the product roadmap, ensure a smooth transition from sales to customer onboarding, help marketing with messaging that resonates with customers, and more.

We live all over the country and (outside of COVID) love to get together for board games, surfing, cooking, Mario Kart, and more :)

Your role

Our Customer Success team is one of our fastest-growing because of the emphasis Sora places on customer love. We have a large need for empathetic team members that are passionate about solving problems for customers, both technical and non-technical, and you'll be managing our long-term customer relationships.

You’ll be the primary point of contact for your customers, doing everything that you can to maximize the value they receive from our product every day, discover new ways that Sora can help their HR teams streamline their work, and ensure that our customers are happily expanding and growing with Sora. You’ll own the renewal experience with your customers and target high retention and growth outcomes. 

You’ll learn the ins and outs of our product as you build and launch new customer workflows, and will eventually become a product expert on the team. You'll also deliver training sessions to share this product knowledge with customers so that they feel comfortable building out new workflows or modifying existing ones on their own.

You'll be an advocate internally at Sora for your customers and provide real-time product feedback to our product, engineering, and design teams. You'll also be partnering directly with our user research team to ensure that our product is continually evolving to meet the needs of your customers.

Customer happiness is your number one goal, and you'll have the freedom to experiment with anything that you think will deliver positive value and impact for your customers.

Please feel free to reach out to with any questions at all. We look forward to hearing from you!

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HR automation for People teams