Platform Success Manager

Lang.ai

New York City • San Francisco Bay Area Remote

Full time

Apr 6

We are looking to expand the Platform Success Team with a driven Platform Success Manager that wants to join a fast-growing startup. As one of the first members of Lang Platform Success Team, your work will have a direct impact on the company's growth and help us meet our ambitious vision to become a category-defining company for Service Automation.

Your main goal will be to train Lang users to become experts in the platform ****after you become an expert yourself. Once customers onboarded, you’ll become advocates for your customer by looking for new and innovative ways to apply Lang to improve their business!

Your day to day activities will be to:

  • Implement customers in Lang by understanding their initial requirements and using the software to meet their initial goals
  • Utilizing the platform to build out new projects and workflows
  • Meet with customers to train them on how to use Lang
  • Write/record content (videos/ help center articles) to help customers learn faster
  • Communicate with customers about the next steps and set up meeting agendas.
  • Relay customer feedback to internal teams & facilitate product discussions
  • Solve customer issues while using the platform and other internal software
  • Work closely with the Account Manager to ensure success in Lang implementations
  • Work closely with our Head of Platform Success to develop new strategies.

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Lang.ai

Automated tagging of support tickets and calls. We build AI for business users and help their support teams scale.

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