EU Customer Success Manager


London, England, United Kingdom Remote

Full time

Mar 11

This job is no longer accepting applications.

Capchase is a growth stage startup on a mission to automate everything that touches a $ for the $500B+ recurring revenue industry. To carry out this mission, we've received $400M+ in funding from some of the best VCs in the space like Bling Capital (Airtable, Gitlab, Lyft, Square), SciFI (Stripe, Brex), Caffeinated (OpenDoor, Airtable) and QED (Nubank, Klarna).

We pursue simple ideas with ruthless execution: in a bit over a year, we’ve pushed to market three innovative products to automate non-dilutive financing (Grow), expense management (Extend) and treasury (Earn) - three pillars to any company’s FinOps. Over the last 12 months (and we’re only 18 months old!) we’ve achieved several milestones:

➡3,000 companies registered

💰$2B funding made available to companies, with 25% in European markets

🏃🏽‍♀️ 5,000+ months additional runway

🙌🏽 110 Capchasers (up from 16 last year) in 12 cities around the world

🌎 10 countries in which we operate

📈 2,300% annual company growth

👫Built an awesome culture.

We're looking for a EU-based Customer Success Manager, to take on full ownership for guiding our customers through their funding and financial planning strategy. Your efforts will be critical in helping Founders and CFOs plan their businesses in the next 12+ months and how to capitalize on non-dilutive financing to grow.

You'll be part of the GTM team, working closely commercial leadership, and will have strong autonomy in engaging and guiding Founders through their growth journey. Sounds interesting? Read on!

✅ More about the role

  • We are building an industry-defining business at Capchase. The pace and intensity of work reflect this and we are looking for people who are ready for the challenge of doing everything 3 times better and 3 times faster
  • You will be a critical hire within the Go-To-Market function at Capchase, working closely with the Sales, Product, and Marketing teams (and making them work for you), driving strategic decisions around product development, content and support materials
  • You will collaborate hand in hand with Sales to develop meaningful relationships with Founders, and become a trusted advisor

🚀What we're looking for

  • You have years (3+) of experience in finance (transaction advisory, consulting, controlling) and/or at a Fintech within alternative financing, and can provide advice comfortably to guide financial decisions and/or you have 2-3 years of experience as a CSM in a high-growth SaaS
  • You have empathy and patience; talking about finances can be stressful
  • You’re naturally competitive and enjoy scaling existing relationships as well as owning day-to-day management
  • We work as one team and so you will collaborate closely with the GTM and Product teams to ensure maximum productivity so that we exceed the ambitious goals we are setting for ourselves
  • You will be one of the first hires in a critical part of the business and we will compensate accordingly with a competitive package and stock options

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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