Partner Marketing Lead


Toronto, Ontario, Canada

Full time

Mar 11

This job is no longer accepting applications.

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Business Development and Partnerships team is hiring a Partner Marketing Lead in Toronto.

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.

# Your mission

- Drive Annual Recurring Revenue (ARR) through marketing initiatives with strategic partners through content and events

- Lead a talented team of 4+ marketing professionals

- Execute complex thought-leadership marketing campaigns for the following channels: podcasts, blogs, webinars, newsletters, in-person events, gated content, case studies and more

- Track and constantly test all marketing initiatives and lead lifecycle management to continually improve them

- Be a key part of scaling a worldwide ecommerce community through

- Become a thought leader on the topic of ecommerce in the Shopify, Magento, and BigCommerce ecosystem

# Your profile

- You have a strong marketing profile and excellent relationship building skills (2-4 years)

- A previous experience successfully managing people

- A proven track record of analyzing marketing activities and identifying actionable insights

- Strong understanding of omnichannel marketing campaigns including content production, email campaigns, social media, sponsorships

- Experience creating amazing email copy, presentations, videos, blog posts, and case studies

- You are strategy-driven with strong project management skills

- Previous experience in a marketing agency, ecommerce or at a SAAS company desired. Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS

- Desired experience with marketing tools like Hubspot, Zapier, and UTM builders

- Desired experience in ecommerce with Shopify, BigCommerce, and Magento

- You want to step up to a challenge of hustling to scale our agency and events channel

- You want to join a startup in its most exciting moment: fast growth

# Partnerships at Gorgias

  • 100 Tier 1 Partners, 600 Tier 2 Partners
  • Attending 250+ events per year
  • Average contract value: $3k
  • Growth: 10%+ MoM for the last 18 month
  • Customers: Steve Madden, Timbuk2, and Princess Polly
  • Partners: Shopify, BVAccel, Ehouse, DIFF, WeMakeWebsites, Klaviyo, Recharge Payments
  • Target Profile: Agency Owner or COO/CEO of ecommerce merchants

Perks & Benefits

  • 🏖️ 4-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (12weeks)
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 We provide private health insurance and retirement pension
  • 💆🏻‍♀️ Get up to US$700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to US$2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope)
  • 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



Helping independent e-commerce brands provide an outstanding customer service experience.