Partner Marketing Lead

Gorgias

Toronto, Ontario, Canada

Full time

Mar 11

This job is no longer accepting applications.

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Business Development and Partnerships team is hiring a Partner Marketing Lead in Toronto.

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.

# Your mission

- Drive Annual Recurring Revenue (ARR) through marketing initiatives with strategic partners through content and events

- Lead a talented team of 4+ marketing professionals

- Execute complex thought-leadership marketing campaigns for the following channels: podcasts, blogs, webinars, newsletters, in-person events, gated content, case studies and more

- Track and constantly test all marketing initiatives and lead lifecycle management to continually improve them

- Be a key part of scaling a worldwide ecommerce community through DTCX.io

- Become a thought leader on the topic of ecommerce in the Shopify, Magento, and BigCommerce ecosystem

# Your profile

- You have a strong marketing profile and excellent relationship building skills (2-4 years)

- A previous experience successfully managing people

- A proven track record of analyzing marketing activities and identifying actionable insights

- Strong understanding of omnichannel marketing campaigns including content production, email campaigns, social media, sponsorships

- Experience creating amazing email copy, presentations, videos, blog posts, and case studies

- You are strategy-driven with strong project management skills

- Previous experience in a marketing agency, ecommerce or at a SAAS company desired. Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS

- Desired experience with marketing tools like Hubspot, Zapier, and UTM builders

- Desired experience in ecommerce with Shopify, BigCommerce, and Magento

- You want to step up to a challenge of hustling to scale our agency and events channel

- You want to join a startup in its most exciting moment: fast growth

# Partnerships at Gorgias

  • 100 Tier 1 Partners, 600 Tier 2 Partners
  • Attending 250+ events per year
  • Average contract value: $3k
  • Growth: 10%+ MoM for the last 18 month
  • Customers: Steve Madden, Timbuk2, and Princess Polly
  • Partners: Shopify, BVAccel, Ehouse, DIFF, WeMakeWebsites, Klaviyo, Recharge Payments
  • Target Profile: Agency Owner or COO/CEO of ecommerce merchants

Perks & Benefits

  • 🏖️ 4-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (12weeks)
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 We provide private health insurance and retirement pension
  • 💆🏻‍♀️ Get up to US$700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to US$2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope)
  • 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

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Gorgias

Helping independent e-commerce brands provide an outstanding customer service experience.

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