Strategic Partner Manager (France, Germany)

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Business Development and Partnerships team is hiring a Strategic Partner Manager in Europe (London, Paris, or Germany)

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup. Gorgias is growing very fast in Europe: UK is now our second market after the US (and our #1 market in Europe) and France our 5th market (first market after English-speaking markets and #2 market in Europe).

Partnerships at Gorgias

• 100 Tier 1 Partners, 600 Tier 2 Partners
• Attending 200+ events per year
• Close rate: 60%
• Sales cycle: 20 days to close
• Growth: 10%+ MoM for the last 18 month

Our Partners:

• Development agencies: We Make Website, Swanky, ESC, Propeller, UWP, etc...
• Customer care agencies: LTVPlus, OnePilot, etc.
• Tech partners: Klaviyo, Nosto, Yotpo, LoyaltyLion, etc.

What You'll Do

• Drive Annual Recurring Revenue (ARR) through industry partners and events in Europe;
• Be the face of the company at various European events, meetups, and trade shows;
• Create and program pre and post-event marketing campaigns;
• Work closely with Account Managers to help them close deals;
• Manage Tier 1 agency partner relationships;
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process;
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process;
• Become a thought leader on the topic of ecommerce in the Shopify and Magento ecosystem.

Who You Are

• You have a Biz Dev profile;
• You want to step up to the challenge of hustling to scale our agency and events channel;
• You have a strong ability to influence. People trust you for your matter expertise;
• Previous experience in ecommerce or at a SAAS company desired. Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS;
• Comfortable in an international environment, can be traveling 25% of the time;
• You want to join a startup in its most exciting moment: fast growth;
• Passion for learning! You know that you don't know much, and you want to improve every day;
• You are fluent in both German and English.

Perks & Benefits

• 💰 Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market);
• 🏖 4 weeks of vacation;
• 🍼 Paid parental leave;
• 💻 Latest MacBook Pro or equivalent;
• 🍴 Sponsored lunch delivery;
• 💆 Get up to $700 to set up your workstation at home (working from home should feel breezy);
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions, etc.);
• 😍 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all