Strategic Partner Manager (East Coast)


Toronto | NYC

Full time

Mar 11

This job is no longer accepting applications.

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in New York.

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.

Partnerships at Gorgias

  • 100 Tier 1 Partners, 600 Tier 2 Partners
  • Attending 200+ events per year
  • Growth: 5-10%+ MoM for the last 18 months

What You'll Do

  • Drive Annual Recurring Revenue (ARR) through industry agency partners and events
  • Be the face of the company at various events, meetups, and trade shows
  • Work closely with Account Managers to help them close deals
  • Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
  • Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
  • Become a thought leader on the topic of ecommerce

Who You Are

  • You are high-energy and hungry to drive growth.
  • You want to step up to the challenge of hustling to scale our agency and events channel.
  • You have a strong ability to influence. People trust you for your matter expertise.
  • Previous experience in ecommerce or at a SAAS company desired.
  • Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
  • Comfortable in an international environment, can be traveling 25% of the time.
  • You want to join a startup in its most exciting moment: fast growth
  • Passion for learning! You know that you don't know much, and you want to improve every day.

Perks & Benefits

  • 💰 Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
  • 🏖️ 4-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 We offer a 4% bonus for healthcare to compensate for Private Health costs included in your offer’s calculation.
  • 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
  • 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



Helping independent e-commerce brands provide an outstanding customer service experience.