Strategic Partner Manager (East Coast)

Gorgias

Toronto | NYC

Full time

Mar 11

This job is no longer accepting applications.

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in New York.

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.

Partnerships at Gorgias

  • 100 Tier 1 Partners, 600 Tier 2 Partners
  • Attending 200+ events per year
  • Growth: 5-10%+ MoM for the last 18 months

What You'll Do

  • Drive Annual Recurring Revenue (ARR) through industry agency partners and events
  • Be the face of the company at various events, meetups, and trade shows
  • Work closely with Account Managers to help them close deals
  • Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
  • Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
  • Become a thought leader on the topic of ecommerce

Who You Are

  • You are high-energy and hungry to drive growth.
  • You want to step up to the challenge of hustling to scale our agency and events channel.
  • You have a strong ability to influence. People trust you for your matter expertise.
  • Previous experience in ecommerce or at a SAAS company desired.
  • Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
  • Comfortable in an international environment, can be traveling 25% of the time.
  • You want to join a startup in its most exciting moment: fast growth
  • Passion for learning! You know that you don't know much, and you want to improve every day.

Perks & Benefits

  • 💰 Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
  • 🏖️ 4-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 We offer a 4% bonus for healthcare to compensate for Private Health costs included in your offer’s calculation.
  • 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
  • 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

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Gorgias

Helping independent e-commerce brands provide an outstanding customer service experience.

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