Support Specialist

Owner

Palo Alto, CA, USA Remote

Full time

Mar 4

This job is no longer accepting applications.

Welcome restaurant owners and set them up for success.

🚨Problem

Restaurant owners are the biggest group of business owners in the United States.

Most of them started by working in restaurants and saved up for years to pursue their own American dream.

They are great people, working hard to support their families and provide amazing experiences.

But they're struggling to survive. Corporations are crushing them using scale and advanced technology. 

Corporations like GrubHub are exploiting them by stealing their customers and destroying their profits with crazy fees. 

This is their darkest time. If they don't find a way to survive, they will all go out of business. 

✅ Solution

Owner.com’s mission is to help local business owners survive by leveling the playing field – by giving them an all-in-one solution to take back control of their business and manage their online presence. We power everything from their website to their online ordering system to their email marketing automation to their reputation management and more.

Restaurant owners use it to get their customers to order directly from them and to have full control over their customer relationships, saving them thousands each month in fees and helping them drive massive sales increases.

"Owner.com gives restaurants the tools to survive" - Forbes

"How Owner.com helps restaurants survive" - Bloomberg

"High school dropout’s Bay Area startup aims to save restaurants" - Mercury News

"Owner whips up new tools for independent restaurants" - TechCrunch

We help local business owners survive by giving them the tools that they need to take back control of their customer relationships, differentiate themselves, and maximize the profit of their businesses.

📈 Traction

We are growing extremely fast (20%+ m/m), are generating millions of dollars in annualized revenue, and are backed by ~$25,000,000 in venture capital from top investors like Altman Capital, Redpoint Ventures, Jason Lemkin (SaaStr), Kimbal Musk, Dylan Field (Figma), The Chainsmokers, Marcus Lemonis, Sam Bankman-Fried (FTX), and many more. If you’re hungry for a fast-paced startup, Owner is the place for you. 

🏅 Team

At 20 people we have one of the highest ARR/headcount ratios of all-time in our category.

Our team includes alumni from tech companies like SpaceX, ServiceTitan, Yelp, ZocDoc, SinglePlatform, TripAdvisor, Upserve, restaurant industry veterans, and institutions like Stanford, Brown, Wharton, Y Combinator, The Thiel Fellowship, Harvard fellowships, and winners of The Pioneer tournament.

Adam Guild (cofounder, CEO): Previously built projects reaching 10m+ users. Writer on restaurant marketing for 14 publications. Forbes 30 Under 30, Thiel Fellow.

Dean Bloembergen (cofounder, CTO): Previously CTO of venture-backed restaurant technology company Marble, building kiosks for large restaurants like Sharky's, Luna Mexican Grill, and Nekter. Brown Computer Science, Y Combinator.

🚀 Role 

As a Support Specialist, you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. 

We use Salesforce to log all activity; your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they need help.

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Owner

The All-In-One Tool For Restaurant Marketing

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