Solutions Engineer

Sora

Anywhere Remote only

Full time

Jan 24

Sora is seeking a Solutions Engineer to help us manage technical customer requests and inform our product roadmap to better empower customers.

About Sora

Sora’s mission is to empower people-focused teams to create exceptional employee experiences. These teams should be spending time with people, but unfortunately all facets of People teams are bogged down by managing processes instead of helping people. That’s where Sora comes in: we’re building a product that streamlines the tedious and repetitive work People teams do every day, from sending emails to assigning onboarding tasks to a new hire’s manager to syncing data across anywhere from 3 to 20 tools in a customer’s HR stack.

We’re a pure startup, with all the excitement that carries as a foundational member, but with more thoughtfulness than the typical early-stage company. We’re committed to our values and we take our mission seriously. Employee experience is in our DNA — we invest in processes that are inclusive and fair, and we invest in our long-term mental, physical, and emotional health.

Sora was founded in late 2018 and launched in 2020. We’ve fundraised from some of the best investors in the world and prioritize keeping a diverse group of investors and advisors.

Sora is committed to being a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Your team

Our Customer Success team puts customers first — always. Our service is one of our competitive advantages and our customers rave about it. We're passionate about the problems we're solving for our customers and are lucky to work with empathetic, thoughtful people that are bought into our mission and committed to making a difference for employees at their companies.

We get to work closely with every single team at Sora to inform product roadmap, ensure a smooth transition from sales to customer onboarding, help marketing with messaging that resonates with customers, and more.

We live all over the country and (outside of COVID) love to get together for board games, surfing, cooking, Mario Kart, and more :)

Your role & impact

Sora is an incredibly powerful automation engine that can run complex logic, and yet needs to be simple enough such that anyone on a People team can make whatever changes they'd like and can own their processes. We have deep, customized integrations with the most important HR tools at a company, which can get pretty complicated.

You'll be on the front lines helping our customers get the most out of Sora and making sure that Sora truly is accessible to everyone on a customers' team, even when things get technical. You'll help customers with technical work and questions during their implementation (working with our Implementation Managers) as well as throughout the customer lifecycle, working to understand any issues and provide solutions tailored to customers' needs. You'll be the main point of contact for many of our customers, and may even find yourself considered an honorary member of their HR/People organization!

You’ll learn the ins and outs of our product and all of our integrations as you build and launch solutions and answer any questions that come up, and will eventually become a product expert on the team.

You'll be an advocate internally at Sora for your customers and provide real-time product feedback to our product, engineering, and design teams, directly impacting our product roadmap. You'll also collaborate with our marketing team to help prioritize and write helpful documentation so our customers are empowered to find answers themselves when possible. You'll be able to work with our software engineering team to debug issues, and even make changes to our code to help meet customers' needs.

Customer happiness is your number one goal, and you'll have the freedom to experiment with anything that you think will deliver positive value and impact for your customers.

Please feel free to reach out to careers@sora.co with any questions at all. We look forward to hearing from you!

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Sora

HR automation for People teams

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