Senior Account Executive


San Francisco, CA, USA

Full time

Dec 6

Brightback is pioneering highly volume customer retention serving innovators and leaders like Freshly, MeUndies, Pipedrive and KeepTruckin. Brightback saves customers from canceling with AI-driven, branded digital experiences designed to grow customer lifetime value, reduce churn, and intelligently surface and retain subscribers. We work with engaged, data-driven customers across key verticals like food delivery, subscription e-commerce, retail & apparel, streaming media, health & wellness, and SaaS.

Brightback is a remote-first enterprise SaaS startup backed by top Silicon Valley VCs and investors. With remote headquarters in SF, our team brings decades of subscription experience from companies like Zendesk, LinkedIn, Twitter, and Salesforce.

Job Description

Are you a tenacious trailblazer who is energized by winning green-field subscription leaders both in the D2C and B2B markets? We’re ready to grow our extremely successful upmarket sales team, and seeking a consultative professional ready to manage multi-stakeholder, value-driven SaaS engagements.

Ideally, you will have experience in the analytics, APIs, retention, or automation industries, with the ability to articulate an ROI-driven value proposition to executives (C or VP-level), while enabling Manager and Director-level operators who will manage Brightback and customer retention day to day.

Opportunities at Brightback: 

  • Direct collaboration with our sales lead, solutions consulting, technical account managers, and founder/executes to execute exciting sales opportunities with iconic subscription businesses 
  • Attain quarterly sales quotas by land and expanding target accounts
  • Take on inbound lead-flow and create targeted outbound approaches to build 3-4x pipeline
  • Facilitate discussions around CRM, API and usage data integrations, leveraging our technical Solutions Consultant and Technical Account Managers as required
  • Be a sponge when it comes to Customer Retention best practices, data points, product workflows, and customer case studies
  • Continuous and thoughtful listening and communicating the value of Brightback; able to learn from customers and leverage input


What Qualities & Experience Make You The Right Fit:

  • Startup Track Record. Prior experience in a start-up organization (10 - 100 people). You are an over performer who has consistently beaten sales quotas, for 5 - 10 years, in a proven SaaS brand
  • Consultative Sales Approach. You are an experienced hunter yet oriented towards consultative “land and expand” selling, and know that customer trust is earned by adding value and onboarding correctly
  • Domain Expertise. Background selling marketing technology, growth, business automation, analytics, machine learning, or SaaS tools
  • Process-oriented, yet Adaptable to Change. Your enthusiasm for a fast-growing, fast-changing environment is benefited by your natural instinct to work leads and document accordingly
  • Resilient. You have an unrelenting drive to learn, grow, and succeed. Your strong mental fortitude allows you to recover quickly from rejection, changes or difficult situations
  • Natural leader. A proactive, hands-on individual who is able to command the respect of the organization through leadership, intelligence, creativity, hard work and persistence 
  • Education. Bachelor’s degree or equivalent is preferred

Additional Information

At Brightback, we embody inclusion and embrace diversity. We are an equal opportunity employer and makes employment decisions on the basis of merit. Brightback prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

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Automated customer retention for subscription businesses