Customer Success Specialist

Coin Ledger

Remote Remote

Full time

Nov 15

CryptoTrader.Tax (rebranding to CoinLedger) is the leading tax reporting platform for cryptocurrency investors. Today, users leverage the platform to connect their exchanges, wallets, and crypto accounts to automatically pull in their transaction history and generate necessary tax reports with the click of a button.

CryptoTrader.Tax has tens of thousands of users all over the world, has processed more than fifty billion dollars in cryptocurrency transactions, and has partnered up with some of the largest cryptocurrency exchanges and tax software companies in the industry—including Intuit TurboTax—in effort to bring seamless crypto tax reporting to the mainstream.

Our Team

We're an ambitious, young, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets. We work very hard, and we have a lot of fun doing it. 

The company is headquartered in Kansas City, MO; however, true to the ethos of the crypto culture in which we operate, our team is fully distributed with teammates in Austin, St. Louis, Portland, Los Angeles, Mexico City, Johannesburg, Zagreb, and more.

Opportunity

We are looking for a full time Customer Success Specialist to join our quickly growing team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CryptoTrader.Tax users to ensure their success in using our software.

You will become an expert on all CryptoTrader.Tax product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users.

If you are successful in this role, there is opportunity for additional roles and responsibilities/promotions within the company.

Responsibilities:

  • Proactive Outreach: welcome new users to CryptoTrader.Tax, provide delightful, and rapid support to users (mostly through Intercom)
  • Boost Retention: help customers with problems in calculating taxes on their cryptocurrency
  • Communication: champion the voice of the user in product development
  • Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Escalate bugs and software improvements to the engineering team

Requirements:

  • Excellent written and verbal communication skills
  • Fluent and proficient in English
  • Experience & Interest in cryptocurrency/blockchain (preferred)
  • Highly responsive to customer requests
  • Positive attitude and desire to help people
  • Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
  • Sense of humor

Pay/Benefits

  • Fully Remote
  • Compensation: $20
  •  

We'd love to talk to you if you think you'd be a good fit!

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Coin Ledger

On a mission to simplify crypto taxes for everyone in the world.

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