Head of Operations

Seso

Remote, United States Remote

Full time

Nov 15

The Role

The mission for this role is to take on any and all challenges that arise as we scale our operations from present state to a $10MM run-rate in-year, and beyond. The Head of Operations will oversee: 

  • H-2A Visa Case Management
  • Customer Success
  • All operations related to farmworker recruiting, transportation, and logistics

The Head of Operations will be trusted to independently manage the hairiest projects, independently solve problems and overcome obstacles, use data to drive strategy when applicable, and put structure and processes in place where none currently exist. The Head of Operations will deliver project objectives and ensure those results are sustainable and lasting once the project is complete.‍

Responsibilities

  • Manage, coach, and supervise operations team across visa operations, customer support, and worker logistics
  • Build processes for feedback, improvement, and growth of team members; help them become effective managers and grow their teams
  • Assess existing processes and implement scalable solutions to improve operation processes
  • Contribute to and maintain deep firsthand knowledge of core frontline work - serve as escalation point for customer issues, complaints, more complex work and troubleshooting
  • Measure and imrpove CX to hit targets defined in quarterly OKRs. Key components here include ensuring customers are onboarded and engaged with software, workers arrive on time, and increasing conversion of upselling existing customers into new software features

Benefits

  • Amazing Health Insurance options including PPO and HMO plans with No deductibles, Dental Plans, and 401K options
  • Unlimited vacation policy, mandatory vacation December 24 - Jan 2
  • Highly competitive compensation and Equity
  • $500 annual learning stipend
  • In Person Company Retreats

Skillset

  • Can ruthlessly prioritize many projects simultaneously based on business needs, and change on a dime when those needs change
  • Can build structure where there is none
  • Can think critically and strategically and serve as a thought partner to cofounders
  • Creative and innovative thinker who isn't constrained by what's been done before

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