Product Enablement Associate


Remote Remote

Full time

Oct 27

Why this role is important for us? πŸ”—

  • We believe that building a great product isn't enough unless you're able to ensure all kinds of users are able to leverage and adopt the product successfully. In our product enablement team, you'll act as an interface between our product and our end customers & users, helping them get the most out of the product
  • People underestimate the value of delivering a great product experience and delighting users consistently at every customer touchpoint.Β GREAT product experience is when a user reaches out with a problem and leaves with a solution AND a smile on their face. The best products like Superhuman consistently create these wow moments for their users.
  • If you're looking for a high-impact opportunity, at a fast-growing startup, and truly want to kickstart your career with a customer-facing role, this is the opportunity for you.

What will you do? πŸ€”

  • Be the face of Atlan, helping deliver a stellar product experience. Own the lifecycle of Atlan users from on-boarding, setup, to day-to-day engagements, including serving as the point of contact for handling problems and requests for support.
  • Craft delightful user experiences during onboarding and all subsequent touchpoints by owning customer communications across various channels.
  • Build processes to scale customer support including ticketing management, SLAs, workflows and more.
  • Own Atlan's product documentation & training content, and crafting well-written user-facing communications and documentation.
  • Translate user feedback and needs to well-scoped requirements, and collaborate with Engineering to deliver them in Atlan.
  • Start training and mentoring new joinees as we scale our product enablement function function

What makes you a match for us? 😍

  • Prior experience as (1) a hands-on data practitioner who would like to move to a product enablement role to support other data practitioners OR (2) as a customer support / success executive in a B2B software organization OR (3) as a software engineer/ product associate/ product manager who is looking to move into a customer/ user facing role
  • You have previously demonstrated an aptitude for partnering with internal or external stakeholders across geographies.
  • You have excellent communication skills, both written and live, with an emphasis on clarity, and problem-solving.
  • A high rate of learning, natural curiosity, and eagerness to debate opinions to find the truth.
  • You truly love data and data products and understand data and software markets, products, and businesses. Familiarity with the modern data stack across ETL, storage, BI, and everything in-between, with a demonstrated ability to stay up to date with new developments is a plus.
  • You are looking for exponential growth, a lot of learning, and a great team to work with.

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