Customer Success Manager


Full time

Oct 2

This job is no longer accepting applications.

We are currently seeking a customer service professional to fill a CSM position. The ideal candidate will have previous experience in customer success at a SaaS company and/or at least 2-3 years of experience in sales or customer success in a software company.

As the face of, the CSM defines the customer experience. As such we are looking for proactive candidates with a track record of delighting customers with excellent service.


  • Drive adoption of in the customer organization, including stakeholder buy-in, project plan management/timelines, training, demos, platform evangelism, implementation/roll-out, and configuration assistance.
  • Provide a stellar customer onboarding experience with the solutions architect from post-contract signing through implementation as well as regular customer touchpoints.
  • Become the internal voice of the customer. Marshal resources across other Involve AI teams to solve issues and effectively communicate the needs internally.
  • Take ownership for each customer’s success and ROI with our services. Proactively consult to fully understand their needs and actively solve their pain points.
  • Build strong trust-based relationships with users and customer sponsors, often at the Director level and above.
  • Respond quickly to customer-submitted questions and requests, sometimes outside typical business hours.
  • Maintain portfolio and monitoring analytics, reports and KPIs. Create internal and customer-facing reports.
  • Solicit references, referrals and testimonials from customers. Help build our customer advisory board, and recruit other evangelists.
  • Cross-functionality work with product, marketing and sales teams to communicate customer needs to design product features/offerings.
  • Manage the customer renewal process and identify upsell opportunities.
  • Any experience with Snowflake/SQL is a major plus


  • B.S. or B.A. required
  • Minimum 2-3 years experience in customer success or similar customer-facing role at a software company or SaaS startup, preferred
  • Proven track record of building rapport and relationships at all levels
  • Excellent writer and communicator with strong presentation skills via phone, online and in-person
  • Internet-savvy and entrepreneurial with a strong interest in tech startup culture
  • Able to effectively prioritize and execute tasks in a dynamic fast-paced environment
  • Strong understanding of online software (SaaS) services and technology stack, broadly defined
  • Account management, project management, and problem-solving skills
  • High level of organization and great attention to detail
  • Ability to learn new concepts quickly
  • Prior experience in SaaS account management or operations is a plus

Perks and benefits

  • People - has an excellent cohort of like-minded professionals
  • Flexible schedules to make WFH more enjoyable
  • Robust healthcare plans-100% medical coverage for employees
  • Half-day Fridays
  • 10 days of PTO, 4 floating holidays, and up to 10 company holidays annually
  • Weekly company-wide “all hands” meetings
  • An OKR driven team so everyone is on the same page
  • Sponsor H1-B Visas

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume


Prevent customer churn and grow revenue using AI