Establish trusted advisor relationships from Executive Sponsors to day-to-day contacts, to ensure customers are getting value from our products and services.
Promote and maximize awareness of the capabilities of our solutions to current and potential users.
Operate at the first point of contact for support, requests and escalations for ModelOp customers and coordinate the response efforts across sales, product and engineering.
Provide superior value for our customer organizations in order to increase the conversion of awareness to adoption
Gain better understanding of customer’s emerging business problems, target with matching/relevant awareness methods throughout our customer-organizations, and promote ModelOp as viable solution to their problems
Provide timely, constructive feedback to the product team for feature requests, enhancements, and blockers as well as with other cross- functional team members to translate business needs and product requirements into new solutions for customers
Possess a comprehensive understanding of our products and features in order to add value to every customer conversation as well as internal guidance on documentation and training materials
Strong project management or organizational skills and an ability to multitask