GTMfund Job Board

Top GTM roles at fast growing SaaS companies

Enterprise Customer Account Manager



Customer Service, Sales & Business Development
Denver, NY, USA
Posted on Saturday, February 10, 2024

About Census 🔁

Census is the first Data Activation platform built on your warehouse. Sync 360° customer data to 200+ business tools today with Reverse ETL. Empower marketing teams to build dynamic audiences with a no-code segment builder.

Census is how data teams at companies like Canva, Figma, Rippling, Carta, and Notion build better business operations.

Backed by a16z , Sequoia, Tiger Global & Insight; we're a hybrid team headquartered in San Francisco that loves taking annoying problems most people avoid and building elegant solutions for them. We believe that data should be used for more than just making charts. This is why we invented integrations that work directly from cloud data warehouses.

Your Mission 🚀

We're looking for new members of our Enterprise-Customer Account Management (CAM) team. This role involves activating and onboarding new customers, finding and securing expansion opportunities, and facilitating renewals across our largest customers.

CAMs at Census have a passion for technical resolutions to business problems. Given the breadth of Census’s impact on an organization, our team regularly engages in very technical conversations with engineering leadership and simultaneously works with marketing, sales, support, and other areas of a business to help them resolve their data issues. Our team is curious, works hard, stays organized, is trusted and accountable, communicates and collaborates, and has fun doing it all.

Your Responsibilities 🗓

  • Assist new and existing customers onboard successfully and realize value

  • Advise on how to best utilize the platform and implement project plans to guide that use

  • Collaborate with existing customer users and prospects at customer organizations to explore and adopt new use cases

  • Ensure the business understands the needs of our customers and is working to meet them

  • Maintain close relationships with our customers and ensure they are not only satisfied, but advocating for Census

  • Collaborate closely with our Customer Data Architect team to handle technical challenges our customers face

  • Negotiate and close upsells, cross-sells, and renewals with our existing customers

  • Report directly to the VP of Revenue and collaborate on new customer and sales initiatives to help the team

  • Stay organized in your customer relationships and expansion opportunities by utilizing our CRM and sales engagement stack, and contribute back to improving it

  • Collaborate with enablement, management, and leadership to hone your customer engagement and sales skills and provide internal feedback to help improve your team and future hires

  • Develop strong sales and product knowledge to create, educate, and qualify Data and Operations teams about Census and the modern data stack.

Is This You? ⚡️

We believe that excellence knows no singular form or strength, high potential and capability manifest in diverse and varied ways. Here's some of the skillsets we're looking for:

  • Bachelor's Degree

  • 4+ years of prior experience in a role focused on expanding customers. This could be as a Growth Account Executive, Account Manager, or Customer Success Manager, preferably from a SaaS technology company and ideally with technical personas involved in the sale

  • Strong organizational skills and business acumen and the desire to dig deeply with customers and help them realize their goals

  • Strong existing sales skills (sales methodology, processes, and negotiation skills) as well as a desire and aptitude to quickly learn

  • Intellectual curiosity with the ability to grasp complex technical concepts.

  • Ambitious self-starter who thrives in a fast-paced environment and building from the ground up.

  • High attention to detail with excellent written and verbal communication.

  • Report to our Denver or NYC office 3 days per week

Compensation 💰

On-Target Earnings $180,000 - $220,000 OTE

Our Benefits 🏆

  • Meaningful equity (we mean it!). We’re going to ask you to work hard and build an amazing company, so we are going to pay you well while we build, and set our sights on your equity having real value.

  • We want you to take care of yourself so your medical, dental, and vision plans are heavily subsidized. 99% employer-paid medical coverage for you AND your dependents 🤯 (US).

  • 401k with 4% match for — investing in your future can be expensive so we want to help. (US & Canadian)

  • Flexible work schedule & unlimited PTO.

  • 12 weeks of fully paid parental leave. Growing family? Amazing! Congratulations. You and our founders have something in common.

  • Offices in three cities, San Francisco, Denver & New York + commuter benefits

  • Annual All-Hands Offsite - hangout with your work-friends and make some memories!

  • All the tools you need to do your best work.

We believe the best companies bring together diversity in race, age, physical and mental ability, sexuality, gender identity, ethnicity, perspectives, and ideas. People do their best work when they feel like they are included, valued, and equal — when they feel like they belong. The Census we are building is a place where everyone brings their full selves to work knowing that they’ll be heard, championed, and supported to succeed.
Come and join our Census flock! 🦩

What are you waiting for? Apply ⬇️