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Customer Success Manager (CSM)



Customer Service, Sales & Business Development
Posted on Tuesday, April 12, 2022

Reports to VP of Operations

Why join us

There's nothing quite like being on the ground floor of a hot startup. As one of the early members of the customer success team, you’ll help shape our go-to-market motion and play a key role in building a customer base of rabid fans.

What you’ll be doing

  • Understand customer needs and give feedback to product team
  • Onboard new customers and create a playbook for a delightful experience with Airspeed
  • Serve as the main point of contact between customers and the team
  • Keep customers informed of new product features
  • Build and own customer business reviews and success plans

Who you are

  • 3+ years experience of high achievement in a CSM role
  • Empathetic, compassionate, and organized
  • Excellent written and verbal communication skills, and attention to detail
  • Solid understanding of SaaS software fundamentals
  • Quick learner